FAQ2022-03-31T10:13:57+00:00
What is the delivery time for my order?2021-10-16T13:34:03+00:00

If you choose standard shipment, delivery will be within 6-7 working days as from order shipment. If you choose express shipment, delivery will be within 2-3 working days from shipment date. These timelines apply to all orders placed before 12:00pm. All orders completed after this time will be processed the following working day. Edelvissa commits to do their utmost to ensure compliance with the established shipment terms.

How can I track my order?2021-10-16T13:33:37+00:00

Once your package is ready, shipment will be carried out and you will receive a confirmation email through which you can track your order.

You can check the status of your order at any time in the “ORDERS” section after logging into your account.

How much is the shipping cost?2021-10-16T13:33:03+00:00

Standard shipment:

  • if the delivery address is in Italy or other EU member country, the shipping cost is included in the price.
  • Outside the EU, the standard shipping cost is 20€.

FAST Shipment:

  • If the delivery address is in Italy, the shipping cost is 5€.
  • If the delivery address is in one of the EU member countries, the shipping cost is 15€.
  • Outside the EU, the shipping cost varies depending on the country of delivery.
How can I contact Edelvissa staff?2021-10-16T13:32:39+00:00

You can make any request related to products, shipments and returns by sending an email to [email protected]

Our staff will answer in 24 hours.

What payment methods are available on our website?2021-10-16T13:32:05+00:00

On edelvissa.it you can pay by:

  • Paypal and Paypal Express
  • Credit card
  • Scalapay
Size Chart Guide2021-10-29T08:31:03+00:00

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